I had another menopausal meltdown recently, this time in public...but that's not the main impetus for this overshare. I've been toying with the idea of introducing 'Menopause Memoirs' as a new blog label, so the test run is recounting a recent encounter I had with automation and "efficiency" and how those twin illusions have done more to ruin, instead of enhance my overall quality of life.
If you are rolling your eyes and thinking, OK Boomer, first let me remind you that I am Generation X, and you need to watch your tone. Second, I am not a child, but that doesn't mean I want to be called Ma'am or urged to calm down. You can see I'm agitated; so be helpful, not patronizing! Third, I rather like being feared like the mutant Storm whenever one of my rants is doing the most. So if you can't assist me without resorting to condescension, then find somebody who can and just take cover...
Perhaps the word ruin is an exaggeration, but you tell me, how has automating everything made life so much better? From where I sit, y'all have been steadily gaslighting us because every six months there's a new and "improved" version of some system that just makes life more complicated. I didn't ask for any of this. But when I need to ask someone to explain it to me, no one knows how it works or why it was implemented. And after ten minutes or more of going in circles, I am annoyed about that lost time and the realization that this could have been avoided if you had paid somebody to do their old job!
For example, why must I download a new mobile app for every different parking garage within a ten-mile radius? Can we all agree that is the opposite of efficient? Because what if I don't want to set up another account and have my information stored in a database somewhere, only to get a letter in the mail a year from now informing me of a data breach? I just want to park my doggone car while I conduct my Busy Black business at this establishment. Why can't these building management companies work together and agree on a universal system in the same jurisdiction? Or better yet, do not overcharge me an arm and a leg to leave my car unattended in a parking garage where no one bears responsibility for loss or theft even as there are cameras everywhere?
Yep, the fuse for this parking app rant was lit by the Hub because he thinks he knows EVERYTHING, and that was the reason for my meltdown. Mind you, he's wrong 50% of the time, but he's a man and Donald Trump is President again, so that's all I have to say on that. So in my best Sophia Petrillo voice: Picture it, suburban Maryland in the middle of a weekday afternoon, and we're heading to lunch at a hotel on a rare childless outing. He chose this place because it was close to where the Kid was in camp for the day, and they were familiar with this particular restaurant.
We found a space on our third rotation located near another sign with the QR code. The Hub continued to insist that scanning the code was unnecessary, but I scanned it anyway. However, I must have unchecked or clicked something inadvertently that kicked me out of the main menu. I kept trying to undo or return, but it kept routing me to a different set of options. Once we got to the restaurant, there was a sign that confirmed the Hub's claim about free validation which required scanning a second code. I will spare you the intricate details of how I wasted the next ten minutes attempting to navigate this app while the Hub chatted and perused the menu. Just know that he placed his order while I remained stuck in an endless loop on my phone with no insight into how the parking was supposed to work or what I wanted to eat. The waiter informed me that I did need to download the app (which I had tried to do several times at this point) and that's when the Hub said flippantly: geeze, it's just an app.
Exasperated, I stormed out of the restaurant to make my way back to the garage in order to let off some steam and to re-scan the QR code. Before I reached the escalator, I decided to inquire at the front desk about how to access the app. The two women were kind enough to explain that this new parking system had been in place for about two weeks and still had a few kinks to work through. Then I was blessed with some in-person, old-fashioned customer service that enabled me to return to the restaurant with a plan to troubleshoot in case there was a problem in a few weeks (because deferring resolution of a pending problem is another fallacy of modern-day efficiency).
Hence the question that keeps loading and re-loading like a 404 error--what do we gain in exchange for making life so transactional and efficient? To save time for what and for whom? Everything requires an app, a new password, and no way to get assistance or clarity from a human being. None of these innovations make my life easier if it shifts the burden of labor and I have to resolve my own problems. For example, have you noticed how 800 numbers rarely exist nowadays? If you haven't, try finding a phone number to call a company about an issue or inquiry about an order. Nine times out of ten, you won't find one. You'll find a contact form or a generic address to send an email and then wait for up to 24 hours for some kind of response (if you're lucky).
Case in point: I placed an order with a small business in mid-January that hadn't arrived within two weeks. I received a follow-up email from a third-party survey site asking me to rate my purchase, to which I responded that my order had not been received. No response or acknowledgment that my complaint had been received or was under investigation by the vendor. Weeks later, the same order was still missing and after several attempts to contact the seller through that third party site and directly on their website contact form, I sent one final email wherein I threatened to dispute the charge with my credit card company if there was no communication by a specific date. And I kid you not, my order mysteriously arrived two days later...still with no acknowledgement or even an apology for the weeks of delay. Since I haven't received any subsequent solicitations, I must have been dropped from their mailing list. If everything is automated and efficient, who's virtual feelings got hurt?
In the rare cases when you are able to call customer service, you probably aren't speaking to anyone physically working at the company. You end up routed to a call center with someone who may or may not be able to process your request/complaint without putting you on hold while they contact someone at the actual company to resolve your issue. It is not your imagination that many of the people who answer those calls have foreign accents. I saw an ad on my X timeline for this company in the Spring that promotes below American minimum wage remote work abroad. Efficient ain't the e-word to best describe what that really is...
But this is the new world order. Folks get on Al Gore's internet to opine that no one wants to work anymore, while failing to notice how variations on "efficiency" have made a lot of what used to be considered work obsolete. I'm bagging my own groceries at both the self-checkout and with a cashier because they won't assist me in packing my bags if I'm trying to be environmentally conscious by bringing my own reusable ones. I can get some assistance at the post office if I'm mailing a package, or I can fumble around on my own and hope that I filled out the correct forms. I can deposit a check from my phone, manage my accounts online, and withdraw cash from a machine so that I never have to venture into a bank to talk to a bank teller. There are no more record or video stores because we can stream music and movies (for a brief time, bookstores almost went extinct as well). Malls are dying because we shop online, watch movies at home, and get our meals delivered by Door Dash and Uber Eats.
A bunch of headlines and podcasts warn of a loneliness epidemic among young men, and it makes sense if there aren't many reasons for them to leave the house. Where are they going to hang out and not get harassed since half the places where we used to socialize regard teenagers with suspicion? Between lax gun storage laws and sex offender registries, who can we trust? So we keep them inside, plugged into their video game consoles or computers (apps) and then wonder why no one has any manners or social skills. As the mother of Tween (yep, time to upgrade her status), this is equally applicable to young women, not to mention the rest of us.
How do we stay connected, interact with each other, and organize events? Through social media apps. We conduct many of our meetings, job interviews, and trainings on platforms like Zoom. Singles meet through online dating apps and if it proceeds to the IRL stage, they film the experience for their TikTok followers. If there isn't a love connection, there's online porn...and from the looks of some of those female avatars, you might want to check in and make them keep the door open. EVERYTHING is available on an app.
Much of this isolationism was necessitated by the pandemic; however, a movie released a decade before predicted this current movement towards social detachment via technology. It has become clear that a significant segment of the population prefers that kind of solitary existence to living in a society where we need to interact and engage with others. It fuels these broader questions that are driving all kinds of decisions--why we don't need to want to feed other people's children, why we don't want foreigners living in our country, why we don't care about anyone or anything...
But all of that deep contemplation takes this discussion to the existential realm, and I just wanted to vent about how I don't want to download another effing app!
Because I don't want all of my bodily functions measured and recorded on my phone. Yes, I did like your video; no, I am not subscribing to your YouTube channel. I'm not donating to any reputable charity through cashapp. I didn't open the e-card you sent me from my phone because the print is too small. I don't want to keep my credit card numbers on file in a virtual wallet. If I cannot remember the previous 6 passwords I made up, then I am unlikely to remember some encrypted computer-generated gibberish as an alternative. No, I don't want to give you my email address to receive special offers because I have over 100,000 unread emails from every other retailer where I've made previous purchases. All I did was Google a random symptom, so why am I receiving spam about erectile dysfunction?
Unless somebody invents an app to keep my moods from swinging and democracy from ending, I'm not downloading, upgrading, or scanning another blessed thing.
